Effective Date: 01/01/2023
Information We Collect:
1.1. Personal Information: When you use our services, we may collect personal information, such as the name, address, email address, phone number, and payment details of the customer. This information is necessary for creating labels, processing shipments, providing customer support, and facilitating accurate and timely delivery.
1.2. Shipment Details: To generate labels and process shipments, we may collect information related to your shipments, such as recipient names and addresses, package dimensions, weight, contents, and any additional instructions or preferences you provide.
1.3. Usage Information: We reverse the right to collect information about how you interact with ShipVia, such as your IP address, device information, browser type, pages visited, and actions taken within the platform. This helps us analyze and improve our services, enhance user experience, and ensure the security and stability of our platform.
Use of Information:
2.1. Service Provision: We use the information you provide to process shipments, create labels, generate shipping documents, and facilitate delivery through our carrier partners. This includes sharing necessary shipment details with carriers to ensure successful transportation and tracking of your packages.
2.2. Communication: We may use your contact information to communicate with you about your shipments, provide service-related updates, respond to inquiries, and address customer support requests. We may also send you promotional offers or newsletters related to our services, but you can opt out of such communications at any time.
2.3. Improving Services: We analyze usage data to monitor and enhance our services, troubleshoot technical issues, optimize system performance, and develop new features. Aggregated and anonymized data may be used for research, analytics, reporting, or marketing purposes.
Data Sharing and Disclosure:
3.1. Carriers and Service Providers: To facilitate the shipment process, we may share shipment details with carriers, shipping partners, customs authorities, or other service providers involved in the delivery chain. This information is shared only to the extent necessary to fulfill your shipment requests and ensure proper handling and transportation.
3.2. Compliance with Legal Obligations: We may disclose your information when required by law, regulation, or legal process. This includes responding to lawful requests, protecting our rights, preventing fraud or illegal activities, and enforcing our terms and conditions.
4.1 We employ industry-standard security measures to protect your personal information and shipment data from unauthorized access, loss, alteration, or disclosure. This includes using encryption, access controls, firewalls, and secure data storage practices.
5.1 We retain your personal information and shipment details for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. We will securely delete or anonymize your information when it is no longer needed for these purposes.
6.1. Account Information: You can review, update, or correct your account information by logging into your ShipVia account or contacting our customer support team.
6.2. Communication Preferences: You can opt out of receiving promotional communications from us by following the instructions provided in the communication or by contacting us directly. However, please note that transactional or service-related communications will still be sent to you.
7.1 ShipVia operates globally, and as such, your information may be transferred to and processed in countries outside your residence. We will ensure that any such international transfers comply with applicable data protection laws and provide adequate protection for your information.
8.1 ShipVia may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies before providing any personal information.